Hi Björn, I don't use the extension so I don't know the format but shouldn't the template looks like this: |body|Requestor-(.+)$|$TicketObj->SetWatcher(Type => 'Requestor', Email > =>($value)) ;
or maybe this: |body|Requestor-(.+)$|$self->TicketObj->SetWatcher(Type => 'Requestor', Email > =>($value)) ; Also from your description, with this template you will only add the new requestor [email protected] beside [email protected]. If you want to change the requestor you have to remove the old one. -Chris Am 01.09.2010 15:29, schrieb Björn Schulz: > Hi list, > > I try to set the requestor of a ticket by using the extension > ExtractCustomField. > > My template looks like > > |body|Requestor-(.+)$|TicketObj->SetWatcher(Type => 'Requestor', Email > =>($value)) ; > > The from header ist > From: [email protected] > > One line in the incomming mail is > [email protected] > > > I like to change the requestor from [email protected] to > [email protected] > > My template doesn't work > > Any help is appreciated! > > Best regards > Bjoern RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!
