In the Tickets Search Builder try New > Advanced and add Type = 'approval'
By default it only searches for Type = 'ticket' Cheers, Alister West <[email protected]> w: http://www.gossamer-threads.com t: +1.604.687.5804 f: +1.604.687.5806 On 10-09-01 09:37 AM, Josh Narins wrote:
As I described earlier[1] I am setting up an Approvals queue when a ticket enters status 'fixed.' Back then I was missing the scrip. I added a scrip as below[2] In the error log I see the promising output when a ticket is changed to status fixed: Wed Sep 1 16:34:04 2010] [info]: Ticket 504 created in queue 'Approvals' by RT_System (/opt/local/rt/bin/../lib/RT/Ticket_Overlay.pm:671) And if I "Simple Search" for 504 I find the ticket. But if I the more advanced search with (Queue= 'Approvals') it returns nothing. The Home->Quick Search->Approvals section shows 0 tickets with each status. Any ideas? [1] - http://lists.bestpractical.com/pipermail/rt-users/2010-August/066363.html [2] Description: Add a ticket to the Approval queue when an Application ticket is fixed Condition: On Fixed Action: Create Ticket Template: On Fixed Stage: Transaction Create *Josh Narins* Director of Application Development SeniorBridge 845 Third Ave 7th Floor New York, NY 10022 Tel: (212) 994-6194 Fax: (212) 994-4260 Mobile: (917) 488-6248 [email protected] seniorbridge.com <http://www.seniorbridge.com/> SeniorBridge ------------------------------------------------------------------------ *SeniorBridge Statement of Confidentiality:* The contents of this email message are intended for the exclusive use of the addressee(s) and may contain confidential or privileged information. Any dissemination, distribution or copying of this email by an unintended or mistaken recipient is strictly prohibited. In said event, kindly reply to the sender and destroy all entries of this message and any attachments from your system. Thank you. RT Training in Washington DC, USA on Oct 25& 26 2010 Last one this year -- Learn how to get the most out of RT!
RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!
