Re: [rt-users] Tickets in Approval queue hard to find

[Kevin Falcone]

On Wed, Sep 01, 2010 at 06:04:10PM -0400, Josh Narins wrote:
> > On Wed, Sep 01, 2010 at 12:37:20PM -0400, Josh Narins wrote:
> >>    Wed Sep  1 16:34:04 2010] [info]: Ticket 504 created in queue 
> >> 'Approvals' by RT_System
> >>    (/opt/local/rt/bin/../lib/RT/Ticket_Overlay.pm:671)
> >
> > If you used the builtin ___Approvals queue, you'd just click on the 
> > Approvals
> > tab on the left to see pending approvals you need to work.
> >
> > -kevin
> 
> That's obviously what I want, maybe I've messed something up by creating an 
> Approvals queue by hand, first?
> 
> I changed my template to look like this but Approvals still seems empty.
>
> ===Create-Ticket: ___Approvals
> Subject: Please Approve "{$Tickets{'TOP'}->Subject}"
> Queue: ___Approvals
> Type: approval
> Depended-On-By: {$Tickets{"TOP"}->Id}
> Refers-To: {$Tickets{"TOP"}->Id}
> Status: new
> Requestors: {$Tickets{"TOP"}->Owner}
> Condition: On Fixed
> Content-Type: text/plain
> Content: Someone has completed the task {$Tickets{'TOP'}->Subject}. Please 
> review. Resolve this ticket if the review was satisfactory.
> ENDOFCONTENT

Your tickets don't have an Owner or AdminCcs, who is supposed to work
them?

-kevin

pgp9Nbg0F01cD.pgp
Description: PGP signature

RT Training in Washington DC, USA on Oct 25 & 26 2010
Last one this year -- Learn how to get the most out of RT!