Hallo Wonder if anyone can point me in the right direction. I'm using RT 3.8.6. I'd like to move tickets to a new queue if the 'updated' date is older than 3 days. The intention is to stop tickets getting lost & languishing untouched.
Can RT do this? Cheers, Gareth
RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!
