That sounds great. Currently, I can build a search that says: Status != 'resolved' AND LastUpdated < '2010-09-02'
What's the correct syntax for something like: Status != 'resolved' AND LastUpdated < (TODAY-3) -----Original Message----- From: Kenneth Marshall [mailto:k...@rice.edu] Sent: Thursday, September 02, 2010 10:47 AM To: Gareth Tupper Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Move ticket queue on date expiry On Thu, Sep 02, 2010 at 08:03:08AM -0700, Gareth Tupper wrote: > Hallo > > Wonder if anyone can point me in the right direction. I'm using RT 3.8.6. > I'd like to move tickets to a new queue if the 'updated' date is older than 3 > days. > The intention is to stop tickets getting lost & languishing untouched. > > Can RT do this? > > > Cheers, > > Gareth Hi Gareth, You should be able to use the rt-crontool command to do this via a cronjob on your system. Generally, if the due date for a ticket is set correctly, the ticket will show up closer to the top in the "10 highest priority tickets I own" window of the dashboard. Another way would be to simply add another window to your dashboard, using a saved search, the display your tickets that have not been updated in 3 days. That would be my preferred solution, if the normal ticket order change as the due date approaches will not work. Regards, Ken RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!
