Praveen, It sounds like you have granted "ReplyToTicket" too generously. Trim it down a bit. How about granting it Globally to Requestors & Owners, then on a Queue by Queue basis, grant that right just to the groups that should be accessing that Queue with specific rights.
Kenn LBNL On Thu, Sep 2, 2010 at 1:18 AM, Praveen C <[email protected]> wrote: > Hi All, > > We have an issue in email forwarding using RT web interface. We forwarded a > ticket to another email address inside our organization, who is not a part > of > RT. When he replied to that > message from his email client mail sent to requester also > > If user is a member in RT then he can login to RT and reply as a comment to > avoid > > this issue. Is there any option which where we can block reply to requester > if > somebody is replying to a forwarded mail > > Praveen C > Blog : http://pravindev.blogspot.com > "-Break the gates to free your world-" > > > > > RT Training in Washington DC, USA on Oct 25 & 26 2010 > Last one this year -- Learn how to get the most out of RT! >
RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!
