On Thu, Sep 02, 2010 at 01:48:11PM +0530, Praveen C wrote: > Hi All, > > We have an issue in email forwarding using RT web interface. We forwarded a > ticket to another email address inside our organization, who is not a part of > RT. When he replied to that > message from his email client mail sent to requester also > > If user is a member in RT then he can login to RT and reply as a comment to > avoid > > this issue. Is there any option which where we can block reply to requester > if > somebody is replying to a forwarded mail
Unfortunately, what it sounds like you really want is a toggle to make RT Forward from the comment address rather than the reply address. Sadly, RT right now only supports a way to forward from the user's email address or the RT correspond address. -kevin
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