I have had some wonderful help getting my user information pulled from AD into my RT installation. Now I am looking at ways to present this to the technicians. We use our RT installation for our technical support helpdesk and most of our tickets are opened via E-Mail.
I want to present the user information on the main screen of each ticket instead of having to click into the "More about [email protected]". I have looked at the SideBySideView extension, but that does not look like it can be used for user info. Please correct me if I am wrong. Does anyone know of an already contributed way to do what I am looking for? Thanks, ---------- Peter Barton RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!
