Well I found RT-Extension-UserDetails and am very excited about it. The install seems very easy. I applied the patch as per the instructions in the README. I am running RT-3.8.6 so I needed to apply the patch. I am no Linux Admin, but I did the following:
Cd /opt/rt3/ patch -p1 < /opt/rt3/src/RT-Extension-UserDetails-0.01/patches/callbacks-3.8.patch It ran with no errors. I followed the rest of the README with no problems. I then restarted apache and not I had a little link bubble to the right of my user's names. However with I passed my mouse over it all that popped up in the window is "Details". When I actually clicked on the bubble I got the following error: RT::User:: Unimplemented in HTML::Mason::Commands. (/opt/rt3/local/plugins/RT-Extension-UserDetails/html/Elements/ShowUserD etails line 10) I was able to verify when I moused over the bubble in the bottom of my web browser it reflected the correct user #. After messing around with it with no luck I decided to upgrade my test RT installation to 3.8.8 and I am still having the exact same problems. Any help would be appreciated. Thanks, ---------- Peter Barton -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Peter Barton Sent: Friday, September 03, 2010 10:02 AM To: [email protected] Subject: [rt-users] User Information I have had some wonderful help getting my user information pulled from AD into my RT installation. Now I am looking at ways to present this to the technicians. We use our RT installation for our technical support helpdesk and most of our tickets are opened via E-Mail. I want to present the user information on the main screen of each ticket instead of having to click into the "More about [email protected]". I have looked at the SideBySideView extension, but that does not look like it can be used for user info. Please correct me if I am wrong. Does anyone know of an already contributed way to do what I am looking for? Thanks, ---------- Peter Barton RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT! RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!
