Please forgive my ignorance. I've been searching through the wiki to try and
figure out how to do this, but I'm struggling with the documentation.
I'm trying to create a script that is triggered when someone comments on a
ticket in the web UI that will send to the CCs for that queue the contents of
that comment plus a snippet that says something like "comments added by [RT
user making the comment]" .
I believe I'm close to getting this working by creating a script with Condition
= On Comment, Action = Notify Ccs as Comment with a template something like:
{$Transaction->Content()}
Comments on this ticket made by: <b>{NOT SURE WHAT GOES HERE}</b>.
<br>
<br><b>Queue:</b> {$Ticket->QueueObj->Name}
<br><b>Status:</b> {$Ticket->Status}
<br><br>
{$RT::WebURL}Ticket/Display.html?id={$Ticket->id}
What string do I put in the template to get the name of user making the comment
in the ticket?
Sincerely,
Matt L.
RT Training in Washington DC, USA on Oct 25 & 26 2010
Last one this year -- Learn how to get the most out of RT!
