On 09/08/2010 03:33 PM, Christian Loos wrote:
For example this:
{ $Transaction->CreatorObj->RealName }
Although this may work in this and most other cases, I don't think it will work in every case. For example, I wanted to add something like it to our Forward template, but when doing the forward action, the transaction creator is the original author of the transaction being forwarded, not the person who initiated the forward action. If you want to get the person who initiated the forward, then you need to do something like this instead:
{$Ticket->CurrentUser->UserObj->RealName || $Ticket->CurrentUser->UserObj->Name}
~Jason
Take a look in the wiki, there are more examples: http://wiki.bestpractical.com/view/TemplateSnippets -Chris Am 08.09.2010 20:30, schrieb Matthew Larsen:Please forgive my ignorance. I’ve been searching through the wiki to try and figure out how to do this, but I’m struggling with the documentation. I’m trying to create a script that is triggered when someone comments on a ticket in the web UI that will send to the CCs for that queue the contents of that comment plus a snippet that says something like “comments added by [RT user making the comment]” . I believe I’m close to getting this working by creating a script with Condition = On Comment, Action = Notify Ccs as Comment with a template something like: {$Transaction->Content()} Comments on this ticket made by:<b>{NOT SURE WHAT GOES HERE}</b>. <br> <br><b>Queue:</b> {$Ticket->QueueObj->Name} <br><b>Status:</b> {$Ticket->Status} <br><br> {$RT::WebURL}Ticket/Display.html?id={$Ticket->id} What string do I put in the template to get the name of user making the comment in the ticket? Sincerely, Matt L. RT Training in Washington DC, USA on Oct 25& 26 2010 Last one this year -- Learn how to get the most out of RT!RT Training in Washington DC, USA on Oct 25& 26 2010 Last one this year -- Learn how to get the most out of RT!
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RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!
