Sir
We can use {$Ticket->FirstCustomFieldValue('name')} to get custom
fileds which apply ticket, and use
{$Ticket->CreatorObj->FirstCustomFieldValue('InstantMessaging')} to
get custom fileds which belong creator, but sometimes, we created new
ticket for clients(for example, create a abuse ticket for client). How
to get requestor Custom Fields data? RequestorObj is not working.
Thanks,
--
LiuJia
RT Training in Washington DC, USA on Oct 25 & 26 2010
Last one this year -- Learn how to get the most out of RT!
