Emmanuel, Thanks, it works.
-- LiuJia On Sun, Sep 12, 2010 at 4:43 AM, Emmanuel Lacour <[email protected]> wrote: > On Sat, Sep 11, 2010 at 05:07:21PM +0800, nectar wrote: >> Sir >> >> We can use {$Ticket->FirstCustomFieldValue('name')} to get custom >> fileds which apply ticket, and use >> {$Ticket->CreatorObj->FirstCustomFieldValue('InstantMessaging')} to >> get custom fileds which belong creator, but sometimes, we created new >> ticket for clients(for example, create a abuse ticket for client). How >> to get requestor Custom Fields data? RequestorObj is not working. >> > > if you're working with only one requestor per ticket, you can user this: > > $Ticket->Requestors->UserMembersObj->First->FirstCustomFieldValue('InstantMessaging') > > > RT Training in Washington DC, USA on Oct 25 & 26 2010 > Last one this year -- Learn how to get the most out of RT! > RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!
