On Sat, Sep 04, 2010 at 06:05:52PM -0400, John McDonald wrote: > Hi all, > > > > I'm new to RTIR, but a friend of mine asked me to help him set it up to > use at his small > company, and for a few beers I agreed. I haven't touched > Linux/Apache/perl/etc. for about 5 > years, so I'm kind of rusty. I downloaded Ground Tactics RT VMware player > image, which is > running RT 3.8.7, Apache2 w/mod_perl2, Ubuntu 8.0.4 and MySQL 5.0.51. I > made a few tweaks and > installed the latest RTIR over top of that (2.4.4). Everything seems to be > running fine, and > now I want to customize some of the fields RTIR uses to better align it > with how he works. > > > > The first thing I need do it remove the `SLA' option, since he's the lone > security guy in the > company and SLAs don't really apply. I went into > Configuration->Queues->Incident > Report->Ticket Custom Fields and selected the SLA field and hit submit. > Now when I go to > create an incident report the SLA selection box is gone, but the label > `SLA:' is still > displayed on the page between `Constituency' and `Customer'. How can I get > rid of the label? > > > > He'd also like me to change the names of some of the fields - e.g. change > `How Reported' to > `Trigger', etc. (his request, not mine). How can I change just the label > for a custom field?
There was a bunch of work on supporting changes to CFs in the 2.5 branch, but I don't believe those have trickled down to 2.4 as of yet. -kevin
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