Gotcha - thanx. -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Kevin Falcone Sent: Monday, September 13, 2010 10:35 AM To: [email protected] Subject: Re: [rt-users] Questions on customizing RTIR fields
On Sat, Sep 04, 2010 at 06:05:52PM -0400, John McDonald wrote: > Hi all, > > > > I'm new to RTIR, but a friend of mine asked me to help him set it up to use at his small > company, and for a few beers I agreed. I haven't touched Linux/Apache/perl/etc. for about 5 > years, so I'm kind of rusty. I downloaded Ground Tactics RT VMware player image, which is > running RT 3.8.7, Apache2 w/mod_perl2, Ubuntu 8.0.4 and MySQL 5.0.51. I made a few tweaks and > installed the latest RTIR over top of that (2.4.4). Everything seems to be running fine, and > now I want to customize some of the fields RTIR uses to better align it with how he works. > > > > The first thing I need do it remove the `SLA' option, since he's the lone security guy in the > company and SLAs don't really apply. I went into Configuration->Queues->Incident > Report->Ticket Custom Fields and selected the SLA field and hit submit. Now when I go to > create an incident report the SLA selection box is gone, but the label `SLA:' is still > displayed on the page between `Constituency' and `Customer'. How can I get rid of the label? > > > > He'd also like me to change the names of some of the fields - e.g. change `How Reported' to > `Trigger', etc. (his request, not mine). How can I change just the label for a custom field? There was a bunch of work on supporting changes to CFs in the 2.5 branch, but I don't believe those have trickled down to 2.4 as of yet. -kevin RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!
