Hello, anyone ? [r...@myhost ~]# echo "hi" | /etc/smrsh/rt-mailgate --queue General --action correspond --url http://myhost.mydomain.com/ticket --debug /etc/smrsh/rt-mailgate: temp file is '/tmp/Bsdm047j3r' /etc/smrsh/rt-mailgate: connecting to http://myhost.mydomain.com/ticket/REST/1.0/NoAuth/mail-gateway not ok - Could not load a valid user [r...@myhost ~]#
I have granted CreateTicket and ReplyToTicket rights to "Everyone" for the general queue ... does anyone know what's going on? > rt-mailgate doesn't seem to be injecting new tickets into a fresh install > of rt 3.8.8 on RHEL5 > > /var/log/maillog reports: > > Sep 14 14:20:13 myhost sendmail[32687]: o8EIKDHh032687: > from=<[email protected]>, size=353, class=0, nrcpts=1, > msgid=<[email protected]>, proto=ESMTP, > daemon=MTA, relay=localhost.localdomain [127.0.0.1] > Sep 14 14:20:13 myhost sendmail[32686]: o8EIKDoZ032686: > [email protected], ctladdr=root (0/0), delay=00:00:00, > xdelay=00:00:00, mailer=relay, pri=30065, relay=[127.0.0.1] [127.0.0.1], > dsn=2.0.0, stat=Sent (o8EIKDHh032687 Message accepted for delivery) > Sep 14 14:20:13 myhost sendmail[32688]: o8EIKDHh032687: > to="|/etc/smrsh/rt-mailgate --queue general --action correspond --url > http://myhost.mydomain.com/ticket";, ctladdr=<[email protected]> > (8/0), delay=00:00:00, xdelay=00:00:00, mailer=prog, pri=30576, dsn=2.0.0, > stat=Sent > > > I have the following in /etc/aliases : > > rt: "|/etc/smrsh/rt-mailgate --queue general --action correspond > --url > http://myhost.mydomain.com/ticket"; > rt-comment: "|/etc/smrsh/rt-mailgate --queue general --action comment > --url http://myhost.mydomain.com/ticket"; > > > The following produces no errors, but doesn't inject the ticket into RT > either: > > [r...@myhost ~]# cat msg.txt | /etc/smrsh/rt-mailgate --queue general > --action correspond --url http://myhost.mydomain.com/ticket > [r...@myhost ~]# > > [r...@myhost ~]# cat msg.txt > testing > [r...@myhost ~]# > > > > Can anyone push me in the right direction on how to troubleshoot this? > > > > RT Training in Washington DC, USA on Oct 25 & 26 2010 > Last one this year -- Learn how to get the most out of RT! > RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!
