Val, Not enough info, guy. I don't know whether you're using LDAP and the UserId of the email sender was OK, what your RT_SiteConfig.pm settings are, What global privileges you set, what Queue privileges you set, for what groups/roles. What other error messages showed up in the rt.log. There are a WHOLE BUNCH of reason's why a ticket might not get created. I don't like to guess what card you're holding in your hand if you're holding half a deck.
Kenn LBNL On Tue, Sep 14, 2010 at 1:11 PM, Val Polyakov <[email protected]> wrote: > Hello, anyone ? > > [r...@myhost ~]# echo "hi" | /etc/smrsh/rt-mailgate --queue General > --action correspond --url http://myhost.mydomain.com/ticket --debug > /etc/smrsh/rt-mailgate: temp file is '/tmp/Bsdm047j3r' > /etc/smrsh/rt-mailgate: connecting to > http://myhost.mydomain.com/ticket/REST/1.0/NoAuth/mail-gateway > not ok - Could not load a valid user > [r...@myhost ~]# > > I have granted CreateTicket and ReplyToTicket rights to "Everyone" for the > general queue ... > > does anyone know what's going on? > > > > rt-mailgate doesn't seem to be injecting new tickets into a fresh install > > of rt 3.8.8 on RHEL5 > > > > /var/log/maillog reports: > > > > Sep 14 14:20:13 myhost sendmail[32687]: o8EIKDHh032687: > > from=<[email protected]>, size=353, class=0, nrcpts=1, > > msgid=<[email protected]>, proto=ESMTP, > > daemon=MTA, relay=localhost.localdomain [127.0.0.1] > > Sep 14 14:20:13 myhost sendmail[32686]: o8EIKDoZ032686: > > [email protected], ctladdr=root (0/0), delay=00:00:00, > > xdelay=00:00:00, mailer=relay, pri=30065, relay=[127.0.0.1] [127.0.0.1], > > dsn=2.0.0, stat=Sent (o8EIKDHh032687 Message accepted for delivery) > > Sep 14 14:20:13 myhost sendmail[32688]: o8EIKDHh032687: > > to="|/etc/smrsh/rt-mailgate --queue general --action correspond --url > > http://myhost.mydomain.com/ticket";, ctladdr=<[email protected]> > > (8/0), delay=00:00:00, xdelay=00:00:00, mailer=prog, pri=30576, > dsn=2.0.0, > > stat=Sent > > > > > > I have the following in /etc/aliases : > > > > rt: "|/etc/smrsh/rt-mailgate --queue general --action > correspond --url > > http://myhost.mydomain.com/ticket"; > > rt-comment: "|/etc/smrsh/rt-mailgate --queue general --action comment > > --url http://myhost.mydomain.com/ticket"; > > > > > > The following produces no errors, but doesn't inject the ticket into RT > > either: > > > > [r...@myhost ~]# cat msg.txt | /etc/smrsh/rt-mailgate --queue general > > --action correspond --url http://myhost.mydomain.com/ticket > > [r...@myhost ~]# > > > > [r...@myhost ~]# cat msg.txt > > testing > > [r...@myhost ~]# > > > > > > > > Can anyone push me in the right direction on how to troubleshoot this? > > > > > > > > RT Training in Washington DC, USA on Oct 25 & 26 2010 > > Last one this year -- Learn how to get the most out of RT! > > > > > > RT Training in Washington DC, USA on Oct 25 & 26 2010 > Last one this year -- Learn how to get the most out of RT! >
RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!
