I am able to add the individual members as AdminCC's but not the group. It would be great if you have the code to add the 'Group' as AdminCC
Naweed Ahmed Consulting Software Engineer [email protected] <mailto:[email protected]> ________________________________ From: [email protected] [mailto:[email protected]] On Behalf Of Ruslan Zakirov Sent: Thursday, September 16, 2010 1:50 PM To: Ahmed, Mohammed Naweed (LNG-BCT) Cc: [email protected] Subject: Re: [rt-users] Set a Group as AdmiCC on ticket create Hi. You use a custom scrip for that. Condition: return 0 if it's not create; return 0 if custom field value is not correct; return 1; Action: Load the group; Add the group as admin; I'm pretty sure most of it you can find on the wiki in snippets. 16.09.2010 19:07 пользователь "Ahmed, Mohammed Naweed (LNG-BCT)" <[email protected]> написал: How can we set a group as 'AdminCc' on ticket creation based on a value of custom field? Thanks Naweed Ahmed LexisNexis Consulting Software Engineer [email protected] <mailto:[email protected]> O: 561 982 5276 M: 561 414 3559 ________________________________ The information contained in this e-mail message is intended only for the personal and confidential use of the recipient(s) named above. This message may be an attorney-client communication and/or work product and as such is privileged and confidential. If the reader of this message is not the intended recipient or an agent responsible for delivering it to the intended recipient, you are hereby notified that you have received this document in error and that any review, dissemination, distribution, or copying of this message is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail, and delete the original message. RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT! ----------------------------------------- The information contained in this e-mail message is intended only for the personal and confidential use of the recipient(s) named above. This message may be an attorney-client communication and/or work product and as such is privileged and confidential. If the reader of this message is not the intended recipient or an agent responsible for delivering it to the intended recipient, you are hereby notified that you have received this document in error and that any review, dissemination, distribution, or copying of this message is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail, and delete the original message.
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