On Thu, Sep 16, 2010 at 02:29:35PM -0400, Ahmed, Mohammed Naweed (LNG-BCT) wrote: > I am able to add the individual members as AdminCC's but not the group. It > would be great if > you have the code to add the `Group' as AdminCC
Provide the code you're using that doesn't work for adding the group, maybe someone will see the problem. -kevin > > ---------------------------------------------------------------------------------------------- > > From: [email protected] > [mailto:[email protected]] On Behalf Of Ruslan > Zakirov > Sent: Thursday, September 16, 2010 1:50 PM > To: Ahmed, Mohammed Naweed (LNG-BCT) > Cc: [email protected] > Subject: Re: [rt-users] Set a Group as AdmiCC on ticket create > > > > Hi. > > You use a custom scrip for that. Condition: > return 0 if it's not create; > return 0 if custom field value is not correct; > return 1; > > Action: > Load the group; > Add the group as admin; > > I'm pretty sure most of it you can find on the wiki in snippets. > > 16.09.2010 19:07 pol'zovatel' "Ahmed, Mohammed Naweed (LNG-BCT)" > <[2][email protected]> napisal: > > How can we set a group as `AdminCc' on ticket creation based on a value > of custom field? > > > > Thanks > > Naweed Ahmed > > LexisNexis > > Consulting Software Engineer > > [3][email protected] > > O: 561 982 5276 > > M: 561 414 3559 > > > > > ---------------------------------------------------------------------------------------------- > > The information contained in this e-mail message is intended only for > the personal and > confidential use of the recipient(s) named above. This message may be an > attorney-client > communication and/or work product and as such is privileged and > confidential. If the reader > of this message is not the intended recipient or an agent responsible > for delivering it to > the intended recipient, you are hereby notified that you have received > this document in > error and that any review, dissemination, distribution, or copying of > this message is > strictly prohibited. If you have received this communication in error, > please notify us > immediately by e-mail, and delete the original message. > > RT Training in Washington DC, USA on Oct 25 & 26 2010 > Last one this year -- Learn how to get the most out of RT! > > > ---------------------------------------------------------------------------------------------- > > The information contained in this e-mail message is intended only for the > personal and > confidential use of the recipient(s) named above. This message may be an > attorney-client > communication and/or work product and as such is privileged and > confidential. If the reader of > this message is not the intended recipient or an agent responsible for > delivering it to the > intended recipient, you are hereby notified that you have received this > document in error and > that any review, dissemination, distribution, or copying of this message > is strictly > prohibited. If you have received this communication in error, please > notify us immediately by > e-mail, and delete the original message. > > References > > Visible links > 1. mailto:[email protected] > 2. mailto:[email protected] > 3. mailto:[email protected] > > RT Training in Washington DC, USA on Oct 25 & 26 2010 > Last one this year -- Learn how to get the most out of RT!
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