On Thu, Sep 16, 2010 at 02:04:22PM -0400, Bass, Janet E. wrote: > 1) Can I remove the no value option in custom fields where you choose from a > list? >
Yes, look for "no value" in share/html/Elements/EditCustomFieldSelect > 2)My boss wants user to set their own ticket priorities, I have a > custom field giving the 2 priority settings we allow and I want to set > RT up to map the custom field to the ticket priority. Any ideas? > why not using RT::Extension::PriorityAsString? > 3) We are considering having 3 queues that would be determined by a custom > field. > For example: > Custom field OS options > Windows > Unix > Other > > Queue name Windows Unix Other > > And then set it so if a ticket comes in with the custom fields set to > Windows, it would automatically go to the Windows queue. How would I set that > up? > using a scrip, but why using same CF as queue ? Why not using separate emails to dispatch ticket in queue? RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!
