[rt-users] Return Requestor Organization information from Dashboard "Rt at a glance" page

[Shawn O'Connor]

I want to change the listing in RT at a glance to include "requestors", but 
rather than return an email address, I want it to return the requestor's 
Organization.  I've found the following: 
/opt/rt3/share/html/Elements/RT__Ticket/ColumnMap.

 Requestors => {
        title     => 'Requestors', # loc
        attribute => 'Requestor.EmailAddress',        
        value     => sub { return 
$_[0]->Requestors->MemberEmailAddressesAsString }

I change value to:
value   => sub { return $_[0]->CreatorObj->Organization }

And this kinda works as long as the requestor created the ticket.  But really 
it is returning the creator of the ticket.  The unintended consequence is if I 
create a ticket on behalf of a client and then change the requestor from me to 
a client it still returns my organization name and not theirs.

Some guidance on getting this to work would be much appreciated.
Thanks in advance.


      

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