Hi , I am evaluating RT as a prospective case management system to be used by a small set of users .
The cases would be logged manually and the Integration of Email is not required . Is there a way I could Hide the fields : CC: AdminCC : on the ticket creation page to avoid any confusions to the support agents . Kind Regards Vikas Srivastava
RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!
