On Sun, Sep 19, 2010 at 02:57:10PM +0100, Paul Broadwith wrote: > I have a working install of RTFM (hardly used it but it does work). I've > just upgraded my installation of RTFM from v2.2.1 to v2.4.2 (latest). I > followed the instructions (perl Makefile.pm, make install). > > However, upon viewing the version of the Perl module loaded under > Tools->Configuration->System Congfiguration, the version of the Perl > module RT::FM is still 2.2.1. > > I then looked for the FM.pm vile as I know the version number is in > there. I now have two. A copy in /opt/rt3/local/lib/RT/FM.pm and > /opt/rt3/local/plugins/RT-FM/lib/RT/FM.pm. The first one is the old > version. The second is the new one. > > So I went and simply renamed the files and folders in > /opt/rt3/local/lib/RT related to RTFM in the hope that RT would then > pickup the new version in the plugins folder. Didn't happen. RT fell > over. > > So my question is - how do I get RT to use the new version and not the > old one? > > Don't ask me how I ended up with an install in local/lib/RT - I have no > idea. I would have followed the instructions at the time of install as I > don't know enough about Perl, and too scared of wrecking my RT install, > to play around. Everything was installed at the default paths.
Old installs would go into local/ On 3.8, RTFM will install into local/plugins/RT-FM/ I'm surprised 2.2.1 worked at all since I had to release a new version of RTFM to be at-all compatible with 3.8 You don't list your RT version, but if you're running 3.8, you need to follow the part of the install instructions where you set @Plugins -kevin > Any help appreciated. > > Kind regards, > > Paul Broadwith (MBCS) > Microsoft Certified Professional > Blue Ivy Ltd - Microsoft Small Business Specialist, UK Partner Qualified > for 2010 and Microsoft Registered Partner > > > Tel.: 0845 862 0292 > Web: http://www.blueivy.co.uk > > -------------------------------------------------------------------------------- > > Blue Ivy Limited is a limited company registered in Scotland. > Registered company number: SC 221649. > Registered VAT number: GB 774 8460 88. > Registered Office: 67 Kelburn Street, Barrhead, Glasgow, G78 1LD > > This email and its attachments may be confidential and are intended solely > for the use of the individual to whom it is addressed. Any views or opinions > expressed are solely those of the author and do not necessarily represent > those of ?Blue Ivy Ltd?. > > If you are not the intended recipient of this email and its attachments, you > must take no action based upon them, nor must you copy or show them to anyone. > > Please contact the sender if you believe you have received this email in > error. > > -------------------------------------------------------------------------------- > > {Blue Ivy Ltd - ICT For Small Businesses} > > RT Training in Washington DC, USA on Oct 25 & 26 2010 > Last one this year -- Learn how to get the most out of RT!
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RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!
