Hi,
We're running RT 3.8.8 and we need to fire a scrip when a ticket is
transferred away from a queue (to any possible destination).
The condition built into RT "On queue change" only seems to fire when a
ticket is transferred in but not when a ticket is transferred out.
I've tried various possible workarounds in custom conditions and even
changing the stage of the transaction but to no avail.
Does anyone have a clue as to what kind of condition I could use to
trigger my scrip when a ticket is transferred out ?
These possible conditions do not work:
my $transaction = $self->TransactionObj;
return($transaction->Type = "Set" && $transaction->Field = "Queue" &&
$transaction->OldValue eq "queuename");
return($transaction->Type = "Set" && $transaction->Field = "Queue" &&
$transaction->NewValue ne "queuename");
Thanks,
- David
RT Training in Washington DC, USA on Oct 25 & 26 2010
Last one this year -- Learn how to get the most out of RT!
