Is there any way I can change what the ticket says when no one has accepted it yet instead of it showing an owner of 'nobody in particular'? i would like to change it to our group name.
Thanks -- John Alberts Hosted Services Exlibris USA john.albe...@exlibrisgroup.com cell: 1-508-878-2197 RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!
