I am having a problem with take and change owner permissions. I have a user group that only has the following permissions on a specific queue:
CommentOnTicket CreateTicket ForwardMessage ModifyTicket OwnTicket ReplyToTicket SeeCustomField SeeQueue ShowTicket ShowTicketComments and everyone has the following on the same queue CreateTicket ModifyCustomField ReplyToTicket SeeQueue ShowTicket There are no other group or global rights appied that would affect this user. If they are looking at unowned tickets on their RT at a glance, they have a link for Take, even though they don't have the Take Ticket right. They can also go into the Jumbo view of a ticket and change the owner. Am I misunderstanding this right? If I am, how do I keep users from taking unowned tickets? We are trying to set it up so there is a queue manager who sorts and assigns and don't want everyone to be able to just take tickets. TIA for any help.
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