On Tue, Sep 21, 2010 at 01:17:49PM -0400, Jason Ledford wrote: > I am having a problem with take and change owner permissions. I have a > user group that only > has the following permissions on a specific queue: > > CommentOnTicket > CreateTicket > ForwardMessage > ModifyTicket > OwnTicket > ReplyToTicket > SeeCustomField > SeeQueue > ShowTicket > ShowTicketComments > > and everyone has the following on the same queue > CreateTicket > ModifyCustomField > ReplyToTicket > SeeQueue > ShowTicket > > There are no other group or global rights appied that would affect this > user. If they are > looking at unowned tickets on their RT at a glance, they have a link for > Take, even though > they don't have the Take Ticket right.
If you look at that search, it has a Take column added in. If they didn't have the Take right, the link would fail (you can see it from Advanced when editing the search). > They can also go into the Jumbo view of a ticket and > change the owner. You gave them ModifyTicket, so they can modify the Owner. You may just want to give Owners ModifyTicket instead -kevin > Am I misunderstanding this right? If I am, how do I keep users from taking > unowned tickets? We are trying to set it up so there is a queue manager > who sorts and assigns > and don't want everyone to be able to just take tickets. > TIA for any help. > > > > > > RT Training in Washington DC, USA on Oct 25 & 26 2010 > Last one this year -- Learn how to get the most out of RT!
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RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!
