I just noticed my On Resolve scrips are not working. I tried to add a second one that sends out a survey once the ticket is resolved but during my testing I never got the survey email or the ticket is resolved email.
I checked the logs and found the following error: Sep 27 14:16:58 bne-cos1 RT: < [email protected]> #102/1372 - Scrip 10 On Resolve Notify Requestors (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:300) Sep 27 14:16:58 bne-cos1 RT: < [email protected]> No recipients found. Not sending. (/opt/rt3/bin/../lib/RT/Interface/Email.pm:352) Sep 27 14:12:36 bne-cos1 RT: < [email protected]> #102/1367 - Scrip 13 On Resolve Launch Survey (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:300) Sep 27 14:12:36 bne-cos1 RT: < [email protected]> No recipients found. Not sending. (/opt/rt3/bin/../lib/RT/Interface/Email.pm:352) There is definitely a requestor set in the ticket so I'm not sure why it's not sending. The scrip is set up as follows (standard out the box resolve scrip): Desc: On Resolve Notify Requestors Condition: On Resolve Action: Notify Requestors Template: Global Template: Resolved Stage: TransactionCreate Any ideas? -Steve
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