Steve, Were you the Requestor?
Kenn LBNL On Sun, Sep 26, 2010 at 9:22 PM, Steve Berg <[email protected]> wrote: > I just noticed my On Resolve scrips are not working. I tried to add a > second one that sends out a survey once the ticket is resolved but during my > testing I never got the survey email or the ticket is resolved email. > > I checked the logs and found the following error: > > Sep 27 14:16:58 bne-cos1 RT: < > [email protected]> #102/1372 - Scrip 10 > On Resolve Notify Requestors > (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:300) > Sep 27 14:16:58 bne-cos1 RT: < > [email protected]> No recipients found. > Not sending. (/opt/rt3/bin/../lib/RT/Interface/Email.pm:352) > > Sep 27 14:12:36 bne-cos1 RT: < > [email protected]> #102/1367 - Scrip 13 > On Resolve Launch Survey (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:300) > Sep 27 14:12:36 bne-cos1 RT: < > [email protected]> No recipients found. > Not sending. (/opt/rt3/bin/../lib/RT/Interface/Email.pm:352) > > There is definitely a requestor set in the ticket so I'm not sure why it's > not sending. The scrip is set up as follows (standard out the box resolve > scrip): > > Desc: On Resolve Notify Requestors > Condition: On Resolve > Action: Notify Requestors > Template: Global Template: Resolved > Stage: TransactionCreate > > Any ideas? > > -Steve > > > > RT Training in Washington DC, USA on Oct 25 & 26 2010 > Last one this year -- Learn how to get the most out of RT! >
RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!
