I currently include a link to a 4 question Customer Satisfaction survey at the end of each Helpdesk request that is resolved. Is it possible (instead of sending a link to the survey), that I embed the survey itself in the email? It's a web based survey and I'd probably get more results if it was right there in their email!
-Steve RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!
