Steve, Can you put that survey into the Ticket as an attachment? If it is a static survey (meaning it doesn't change), then maybe attach it whenever a ticket is created. That way you can include the attachment in your template. Just a thought.
Kenn LBNL On Tue, Sep 28, 2010 at 4:49 PM, Steve Berg <[email protected]> wrote: > I currently include a link to a 4 question Customer Satisfaction > survey at the end of each Helpdesk request that is resolved. Is it > possible (instead of sending a link to the survey), that I embed the > survey itself in the email? It's a web based survey and I'd probably > get more results if it was right there in their email! > > -Steve > > RT Training in Washington DC, USA on Oct 25 & 26 2010 > Last one this year -- Learn how to get the most out of RT! >
RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!
