Hi,
I'm new to RT and I'm hoping someone can help me or point me in the right
direction.
Currently, we have our users request a ticket by logging in and filling out a
web form. Upon submission of their request, the user receives an HTML email
confirmation. Then we go into RT and set the queue and assign the owner (by
default, the owner is set to "nobody").
I would like to send another HTML email to the user once their ticket has been
assigned an owner.
This is what I have so far:
Scrip:
Description: OwnerSet
Condition: On Owner Change
Action: Send Email
Template: Global template: Notify User of Owner Set
Stage: TransactionCreate
Template:
To: email address
Subject: {$Ticket->Subject} changed to Owners
Ticket {$Ticket->id} has been assigned
{$RT::WebURL}Ticket/Display.html?id={$Ticket->id}
-------------
The owner of your ticket is: {$Ticket->OwnerObj->Name}
Any help is greatly appreciated!!!
Thanks!
Demetrius Pinder
CITA II
Development Office, University of Delaware
Office: (302) 831-6800
dpin...@udel.edu<mailto:dpin...@udel.edu>
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