Demetrius, Try this:
Condition: user-defined Action: Notify Requestor (or whomever, maybe all, whatever) Template: Your name it Stage: TransactionCreate Custom Condition: # check transaction for an initial owner assignment my $trans = $self->TransactionObj; my $ticket = $self->TicketObj; return 0 unless ($trans->Field eq 'Owner'); return unless ($trans->OldValue = RT::Nobody()->id()); return 0; That's what we do. Kenn LBNL On Wed, Sep 29, 2010 at 12:14 PM, Pinder, Demetrius <[email protected]>wrote: > Hi, > > > > I’m new to RT and I’m hoping someone can help me or point me in the right > direction. > > > Currently, we have our users request a ticket by logging in and filling out > a web form. Upon submission of their request, the user receives an HTML > email confirmation. Then we go into RT and set the queue and assign the > owner (by default, the owner is set to “nobody”). > > > > I would like to send another HTML email to the user once their ticket has > been assigned an owner. > > > > This is what I have so far: > > > > Scrip: > > Description: OwnerSet > > Condition: On Owner Change > > Action: Send Email > > Template: Global template: Notify User of Owner Set > > Stage: TransactionCreate > > > > Template: > > To: email address > > Subject: {$Ticket->Subject} changed to Owners > > > > Ticket {$Ticket->id} has been assigned > > > > {$RT::WebURL}Ticket/Display.html?id={$Ticket->id} > > > > ------------- > > > > The owner of your ticket is: {$Ticket->OwnerObj->Name} > > > > Any help is greatly appreciated!!! > > > > Thanks! > > > > > > > Demetrius Pinder > > CITA II > > Development Office, University of Delaware > > Office: (302) 831-6800 > > [email protected] > > > > CONFIDENTIALITY NOTICE: This email, including any attachments, contains > information from The University of Delaware, which may be confidential or > privileged. The information is intended to be for the use of the individual > or entity named above. If you are not the intended recipient, be aware that > any disclosure, copying, distribution or use of the contents of this > information is prohibited. If you have received this email in error, please > notify the sender immediately by "reply to sender only" message and destroy > all electronic and hard copies of the communication, including attachments. > > > > > RT Training in Washington DC, USA on Oct 25 & 26 2010 > Last one this year -- Learn how to get the most out of RT! >
RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!
