Hi all, Thought I'd share my experiences rt2mbox<http://wiki.bestpractical.com/view/Rt2Mbox> on 3.8.2, and ask for ideas on how to overcome some warts. It is pretty handy if you ever need to downgrade to a plain email box based system, or want an offline/backup copy to read in Thunderbird. However, it seems it's threading is a little weak (as determined by opening in Thunderbird and importing into GMail), which seems odd since RT has "perfect" knowledge of the threads...
However, more problematic is the fact that although it includes the date on the mbox from line, it omits a proper date date header for messages originating on the server e.g; created via the web interface or REST. This probably contributes to the mangled threads, but also really mucks up searching and sorting. Alas, our system is down for the count so we may be stuck with the mangled dates. Cheers! RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!
