Yes, very early on we did change the $Organization. I think it was prior to 3.6.4. I'm pretty sure the links still worked when we moved to 3.6.4, but they definitely don't work in 3.8.8. Is there a fix?
Mike >>> Kevin Falcone <[email protected]> 10/4/2010 3:29 PM >>> On Mon, Oct 04, 2010 at 01:19:12PM -0400, Michael James wrote: > Hi, running rt 3.8.8 with our database which was upgraded from > 3.6.4. On some tickets - I've identified 4 or 5 out of ~7800 - I get > the following error. The ticket headers are displayed but the > history is not. > > Can't call method "Id" on an undefined value at > /opt/rt3/local/plugins/RT-FM/lib/RT/URI/fsck_com_rtfm.pm line 133. This implies you changed your $Organization between 3.6.4 and 3.8.8 and the RTFM links to tickets broke. -kevin The information in this message may be proprietary and/or confidential, and protected from disclosure. If the reader of this message is not the intended recipient, or an employee or agent responsible for delivering this message to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please notify Stonebridge Bank immediately by replying to this message and deleting it from your computer. RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!
