On Mon, Oct 04, 2010 at 04:48:33PM -0400, Michael James wrote: > Yes, very early on we did change the $Organization. I think it was > prior to 3.6.4. I'm pretty sure the links still worked when we moved > to 3.6.4, but they definitely don't work in 3.8.8. Is there a fix?
There are directions on the wiki about fixing it if you change your Organization. You can't tell whether or not this is the issue without actually examining the links involved. -kevin > >>> Kevin Falcone <[email protected]> 10/4/2010 3:29 PM >>> > On Mon, Oct 04, 2010 at 01:19:12PM -0400, Michael James wrote: > > Hi, running rt 3.8.8 with our database which was upgraded from > > 3.6.4. On some tickets - I've identified 4 or 5 out of ~7800 - I get > > the following error. The ticket headers are displayed but the > > history is not. > > > > Can't call method "Id" on an undefined value at > > /opt/rt3/local/plugins/RT-FM/lib/RT/URI/fsck_com_rtfm.pm line 133. > > This implies you changed your $Organization between 3.6.4 and 3.8.8 > and the RTFM links to tickets broke. > > -kevin > > > The information in this message may be proprietary and/or confidential, and > protected from disclosure. If the reader of this message is not the intended > recipient, or an employee or agent responsible for delivering this message to > the intended recipient, you are hereby notified that any dissemination, > distribution or copying of this communication is strictly prohibited. If you > have received this communication in error, please notify Stonebridge Bank > immediately by replying to this message and deleting it from your computer. > > RT Training in Washington DC, USA on Oct 25 & 26 2010 > Last one this year -- Learn how to get the most out of RT!
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RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!
