Running 3.8.6
I want my users to be able to assign tickets to themselves (or "take" tickets).
However, I do not want to allow users to change the status of a ticket unless
it
is assigned to them. Is there a way/scrip to do this?
Thanks.
RT Training in Washington DC, USA on Oct 25 & 26 2010
Last one this year -- Learn how to get the most out of RT!
