We receive most of our RT tickets via email. Is there a way to enforce mandatory subjects on tickets opened via email?
thanks much, vm
RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!
We receive most of our RT tickets via email. Is there a way to enforce mandatory subjects on tickets opened via email?
thanks much, vm
RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!