YOU ALL ARE THE BEST!!! I have RT 3.8.4; But hacking as suggested by Steve worked. I will be trying replacing the changes to local/lib/RT/Interface/Email.pm
Thanks a million, vm On Tue, Oct 5, 2010 at 2:57 PM, Mathieu Longtin <math...@closetwork.org>wrote: > Or saving the changed file in local/lib/RT/Interface/Email.pm instead. That > way you don't lose the changes at the next upgrade. > > -- > Mathieu Longtin > 1-514-803-8977 > > > On Tue, Oct 5, 2010 at 1:21 PM, Steve Anderson < > steve.ander...@bipsolutions.com> wrote: > >> As with the thread mentioned by Konstantin, a lot of it will depend on >> how you bring the email into RT. >> >> If I were doing it, with the way I have RT set up, I'd just adjust the >> Exim filter I'm using to check for a blank subject, and send a bounce email >> on that. But I'm doing a bundle of filtering already. If you're just using a >> mail alias with sendmail, that's going to need more work. The thread >> mentioned does suggest an edit to the lib/RT/Interface/Email.pm::Gateway, to >> check for a subject, before it's accepted. >> >> >> >> Steve Anderson >> >> >> >> >> From: testwreq wreq [mailto:testw...@gmail.com] >> Sent: 05 October 2010 18:17 >> To: Steve Anderson >> Cc: rt-users@lists.bestpractical.com >> Subject: Re: [rt-users] mandatory subject >> >> I meant don't create a ticket, if there's no subject. I'd like bounce the >> request back to sender asking to create it again with some subject. >> >> >> >> On Tue, Oct 5, 2010 at 1:11 PM, Steve Anderson < >> steve.ander...@bipsolutions.com> wrote: >> Depends what you mean by mandatory. >> >> If you mean a default, if the inbound email doesn't have a subject, should >> be possible to have a create scrip that sets the ticket's title, if it >> doesn't have one. >> Something like a scrip with the on create condition, then something like >> the following in the custom action cleanup. (not tested in any way) >> >> my $t_subject = $self->TicketObj->Subject; >> if ($t_subject eq ''){ >> $self->TicketObj->SetSubject('No subject given'); >> } >> >> I'd probably set the stage to transactionbatch. >> >> >> >> If you mean don't create a ticket, if there's no subject, I'd suggest >> doing that with however you're getting the email into RT first. As long as >> you're running it through procmail, or an exim filter, or something like >> that. Otherwise, you'd need a scrip to send an email, and to close the >> ticket. Better not to create it in the first place. >> >> >> >> Steve Anderson. >> >> BiP Solutions Limited is a company registered in Scotland with Company >> Number SC086146 and VAT number 383030966 and having its registered >> office at Medius, 60 Pacific Quay, Glasgow, G51 1DZ. >> >> >> **************************************************************************** >> This e-mail (and any attachment) is intended only for the attention of >> the addressee(s). Its unauthorised use, disclosure, storage or copying >> is not permitted. If you are not the intended recipient, please destroy >> all copies and inform the sender by return e-mail. >> This e-mail (whether you are the sender or the recipient) may be >> monitored, recorded and retained by BiP Solutions Ltd. >> E-mail monitoring/ blocking software may be used, and e-mail content may >> be read at any time.You have a responsibility to ensure laws are not >> broken when composing or forwarding e-mails and their contents. >> >> **************************************************************************** >> >> ________________________________________ >> This email has been scanned by Netintelligence >> http://www.netintelligence.com/email >> ________________________________________ >> >> BiP Solutions Limited is a company registered in Scotland with Company >> Number SC086146 and VAT number 383030966 and having its registered >> office at Medius, 60 Pacific Quay, Glasgow, G51 1DZ. >> >> >> **************************************************************************** >> This e-mail (and any attachment) is intended only for the attention of >> the addressee(s). Its unauthorised use, disclosure, storage or copying >> is not permitted. If you are not the intended recipient, please destroy >> all copies and inform the sender by return e-mail. >> This e-mail (whether you are the sender or the recipient) may be >> monitored, recorded and retained by BiP Solutions Ltd. >> E-mail monitoring/ blocking software may be used, and e-mail content may >> be read at any time.You have a responsibility to ensure laws are not >> broken when composing or forwarding e-mails and their contents. >> >> **************************************************************************** >> >> RT Training in Washington DC, USA on Oct 25 & 26 2010 >> Last one this year -- Learn how to get the most out of RT! >> > > > > RT Training in Washington DC, USA on Oct 25 & 26 2010 > Last one this year -- Learn how to get the most out of RT! >
RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!