Joe, Actually, you might want to grant some rights globally that you want all to do and wouldn't affect Queue access, like "ReplyToTicket" and loading/saving searches. I have a guideline for rights that we use for just such a thing. If you're interested, I'll send it to you.
Kenn LBNL On Wed, Oct 20, 2010 at 11:54 AM, Thomas Sibley <[email protected]>wrote: > On 20 Oct 2010 14:23, Joe Landman wrote: > > So if user [email protected] wants to query the database, they can do it, > > only for the support queue, but not for the other queues? > > Yes, you want to grant rights at the queue-level rather than the global > system level. Go to Configuration > Queues > [Select a queue] > Modify > Group/User Rights. > > Thomas >
