On 10/20/2010 07:12 PM, Kenneth Crocker wrote:
Joe,
Actually, you might want to grant some rights globally that you want all
to do and wouldn't affect Queue access, like "ReplyToTicket" and
loading/saving searches.
I have a guideline for rights that we use for just such a thing. If
you're interested, I'll send it to you.
Hi Kenn
Yes, I am interested. Thanks!
Joe
Kenn
LBNL
On Wed, Oct 20, 2010 at 11:54 AM, Thomas Sibley <[email protected]
<mailto:[email protected]>> wrote:
On 20 Oct 2010 14:23, Joe Landman wrote:
> So if user [email protected] <mailto:[email protected]> wants to query the
database, they can do it,
> only for the support queue, but not for the other queues?
Yes, you want to grant rights at the queue-level rather than the global
system level. Go to Configuration > Queues > [Select a queue] > Modify
Group/User Rights.
Thomas
--
Joseph Landman, Ph.D
Founder and CEO
Scalable Informatics, Inc.
email: [email protected]
web : http://scalableinformatics.com
http://scalableinformatics.com/jackrabbit
phone: +1 734 786 8423 x121
fax : +1 866 888 3112
cell : +1 734 612 4615
