I have the feeling I'm searching using the wrong word(s). Please give me the 'buzz' words to search this list for 'how to write the code(?) in an email that will be replaced by the contents of a Custom Field'. I have a custom field 'Full Name' in my tickets. I wish the contents of that field to be placed after 'Dear' in email correspondence (while I'm in the ticket) so instead of Dear Subscriber (generic as heck) it will be Dear Wayne Glumpy. 'mail merge'? 'customfield variable'?
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