Verne, I always just do a "Reply" and make sure the only TO: address is RT.
Kenn LBNL On Thu, Oct 21, 2010 at 2:37 PM, Verne Baxter <ver...@team.sti.net> wrote: > Kenneth, That worked! On the doco's I found it showed > FirstCustomFieldValue(n) which I incorrectly took to signify a Number. I > know that the Scrips are numbered so thought there was some 'hidden' number > for each CustomField. Thank you. Uh, will this be sent to the group or > should I have did a Reply to All? I don't use lists very often (that will > change!). Verne > > > > *From:* Kenneth Crocker [mailto:kfcroc...@lbl.gov] > *Sent:* Thursday, October 21, 2010 2:26 PM > *To:* Verne Baxter > *Subject:* Re: [rt-users] Search Words for Custom Field Variable in Email > > > > Verne, > > You should try creating a template for that. Below is an example: > > To: {$Ticket->FirstCustomFieldValue('QA Approver')}...@your suffix > Subject: Request Titled: "{$Ticket->Subject}" is ready to begin QA Testing! > > > ----------------------------------------------------------------------------------- > TICKET INFORMATION: > Queue : {$Ticket->QueueObj->Name} > Number : {$Ticket->Id} > Subject: {$Ticket->Subject} > > In this template, I'm overriding the "To:" but I am getting the info from a > Custom Field and then adding my suffix. > You'll need to make changes to fit your situation. something like: > > Dear {$Ticket->FirstCustomFieldValue('Full Name')}, > > Bla bla bla. > > Make sure there is one blank line between your "Subject" line and your > body. > > Hope this helps. > > Kenn > LBNL > > On Thu, Oct 21, 2010 at 1:52 PM, Verne Baxter <ver...@team.sti.net> wrote: > > I have the feeling I'm searching using the wrong word(s). Please give me > the 'buzz' words to search this list for 'how to write the code(?) in an > email that will be replaced by the contents of a Custom Field'. I have a > custom field 'Full Name' in my tickets. I wish the contents of that field to > be placed after 'Dear' in email correspondence (while I'm in the ticket) so > instead of Dear Subscriber (generic as heck) it will be Dear Wayne Glumpy. > 'mail merge'? 'customfield variable'? > > Verne Baxter > RT v3.8.2 on Fedora > > This communication (including any attachments) contains information which > may be confidential and privileged. Unless you are the addressee (or > authorized to receive messages for the addressee), you may not use, copy or > disclose to anyone the message or any information contained in the > communication. If you have received the communication in error, please > advise the sender by reply e-mail and delete the communication. Nothing in > this communication should be interpreted as a digital or electronic > signature that can be used to authenticate a contract or other legal > document. > > > > ------------------------------ > This communication (including any attachments) contains information which > may be confidential and privileged. Unless you are the addressee (or > authorized to receive messages for the addressee), you may not use, copy or > disclose to anyone the message or any information contained in the > communication. If you have received the communication in error, please > advise the sender by reply e-mail and delete the communication. Nothing in > this communication should be interpreted as a digital or electronic > signature that can be used to authenticate a contract or other legal > document. >