Hi Nick,
there's something weird in here as we have a similar setting: 2 ldap
servers in the file. The interesting thing is that our logs don't stop
there.
Basically:
Set($ExternalAuthPriority, [
'My_LDAP',
'My_LDAP2'
]
);
Set($ExternalInfoPriority, [
'My_LDAP',
'My_LDAP2'
]
);
Set($ExternalSettings, {
'My_LDAP' => {
},
'My_LDAP2' => {
},
},
);
So, to check your problem I've altered the name of the server to
something wrong.
What I see in the logs is a critical error on the connection to My_LDAP,
but a quick fallback to My_LDAP2:
[Thu Nov 4 09:58:46 2010] [critical]:
RT::Authen::ExternalAuth::LDAP::_GetBoundLdapObj : Cannot connect to
ldap1aaa.mydomain
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:437)
[Thu Nov 4 09:58:46 2010] [debug]: Attempting to use external auth
service: My_LDAP2
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:64)
What makes me think that the problem is actually different, is that
"FAILED LOGIN" that I see in your log. So I would check
1) what happens if you leave just the second server
2) what's your configuration as far as the following is concerned:
Set($WebExternalAuth , 1);
Set($WebFallbackToInternalAuth , 1);
Set($WebExternalAuto , 1);
3) what's your log level, I would set it to 'debug' if it's not:
Set($LogToFile, 'debug');
When you've checked the previous, please report back.
All the best,
Giuseppe
--
____________________________________
Giuseppe Sollazzo
Senior Systems Analyst
Computing Services
Information Services
St. George's, University Of London
Cranmer Terrace
London SW17 0RE
Email: [email protected]
Direct Dial: +44 20 8725 5160
Fax: +44 20 8725 3583
