Here's where I got my info from, but some clarification would be nice:
http://wiki.bestpractical.com/view/WorkFlow
Kris
On 11/03/2010 09:12 PM, Kris Germann wrote:
Evening everyone,
I have a few questions that I hope you can answer,
I have created a custom field labelled 'Send to:', where there is a
drop down list naming several queues.
What I'm wondering is when I select a queue from the custom field
(Send To:) and update the ticket, if it could then create a child
ticket in the queue selected with the content that current reply /
comment.
Let me know if you need more clarification,
Kris
