Kris, Create scrip that executes when a transaction for that Custom Field occurs. In that scrip, set up an array that has a Queue Id to correspond to each value option in the Custom Field. Then create a ticket in that Queue.
Kenn LBNL On Thu, Nov 4, 2010 at 7:27 AM, Kris Germann <[email protected]> wrote: > Here's where I got my info from, but some clarification would be nice: > > http://wiki.bestpractical.com/view/WorkFlow > > Kris > > > On 11/03/2010 09:12 PM, Kris Germann wrote: > > Evening everyone, > > I have a few questions that I hope you can answer, > > I have created a custom field labelled 'Send to:', where there is a drop > down list naming several queues. > > What I'm wondering is when I select a queue from the custom field (Send > To:) and update the ticket, if it could then create a child ticket in the > queue selected with the content that current reply / comment. > > Let me know if you need more clarification, > > Kris > >
