Hello, I often get called by phone to open a ticket for someone. If I click the "Create a new ticket" the "Requestor(s)" is set to my own email address.
But I want to open it for the person on the other line on the phone (who already has got an unprivileged account). Is it somehow possible to select/search for unprivileged user in the "Create a new ticket" dialog ? I am thinking of an ajax instant search on all email addresses. Or instead make a search for the user and then have a "open a ticket for this user with this user set as requestor" ? Any are there any suggestions how do do this ? Thanks in advance Joe
