Dear Joe,
it is possible - we do something like this and it doesn't need any
additional software development.
We have used the RTx::EmailCompletion module. It is configured to query
our LDAP directory on entering 3-4 characters of a name/e-mail address.
Best regards,
Giuseppe
On 16/11/10 11:20, [email protected] wrote:
Hello,
I often get called by phone to open a ticket for someone.
If I click the "Create a new ticket" the "Requestor(s)" is set to my own email
address.
But I want to open it for the person on the other line on the phone (who
already has got an unprivileged account).
Is it somehow possible to select/search for unprivileged user in the "Create a new
ticket" dialog ?
I am thinking of an ajax instant search on all email addresses.
Or instead make a search for the user and then have a "open a ticket for this user
with this user set as requestor" ?
Any are there any suggestions how do do this ?
Thanks in advance
Joe
--
____________________________________
Giuseppe Sollazzo
Senior Systems Analyst
Computing Services
Information Services
St. George's, University Of London
Cranmer Terrace
London SW17 0RE
Email: [email protected]
Direct Dial: +44 20 8725 5160
Fax: +44 20 8725 3583
