Queue Level rights:
AssignCustomFields CommentOnTicket CreateTicket ModifyCustomField ModifyTicket OwnTicket ReplyToTicket SeeCustomField SeeQueue ShowTicket ShowTicketComments StealTicket TakeTicket None at global level Naweed Ahmed ________________________________ From: [email protected] [mailto:[email protected]] On Behalf Of Kenneth Crocker Sent: Thursday, November 18, 2010 2:12 PM To: [email protected] Subject: Re: [rt-users] Custom Field - Rights Ahmed, What other rights have you given Privileged users either Globally or in that Queue? Kenn LBNL On Thu, Nov 18, 2010 at 10:13 AM, Ahmed, Mohammed Naweed (LNG-BCT) <[email protected]> wrote: I have create a queue with some custom fields, all privileged users can create the ticket in the queue but can not enter values in all the CF's only a group can modify those CF's. So I did not give the right 'ModifyCustomField' any one but only the group that can modify the CF. but still those CF's are being displayed for all users. Am I missing something. How can I prevent users from updating the selected custom fields? Any help is greatly appreciated. Naweed Ahmed ________________________________ The information contained in this e-mail message is intended only for the personal and confidential use of the recipient(s) named above. This message may be an attorney-client communication and/or work product and as such is privileged and confidential. If the reader of this message is not the intended recipient or an agent responsible for delivering it to the intended recipient, you are hereby notified that you have received this document in error and that any review, dissemination, distribution, or copying of this message is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail, and delete the original message. ----------------------------------------- The information contained in this e-mail message is intended only for the personal and confidential use of the recipient(s) named above. This message may be an attorney-client communication and/or work product and as such is privileged and confidential. If the reader of this message is not the intended recipient or an agent responsible for delivering it to the intended recipient, you are hereby notified that you have received this document in error and that any review, dissemination, distribution, or copying of this message is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail, and delete the original message.
