Mohammed, So you *DID give the right* to See and Modify the Custom Fields for all * Privileged* at the Queue level. You granted these rights to both all Privileged users and also to a group. You need to remove those rights from Privileged for that Queue.
Kenn LBNL Kenn LBNL On Thu, Nov 18, 2010 at 12:01 PM, Ahmed, Mohammed Naweed (LNG-BCT) < [email protected]> wrote: > Queue Level rights: > > > > AssignCustomFields > CommentOnTicket > > CreateTicket > > ModifyCustomField > > ModifyTicket > > OwnTicket > > ReplyToTicket > > SeeCustomField > > SeeQueue > > ShowTicket > > ShowTicketComments > > StealTicket > > TakeTicket > > > > None at global level > > > > *Naweed Ahmed*** > ------------------------------ > > *From:* [email protected] [mailto: > [email protected]] *On Behalf Of *Kenneth Crocker > *Sent:* Thursday, November 18, 2010 2:12 PM > *To:* [email protected] > *Subject:* Re: [rt-users] Custom Field - Rights > > > > Ahmed, > > What other rights have you given Privileged users either Globally or in > that Queue? > > Kenn > LBNL > > On Thu, Nov 18, 2010 at 10:13 AM, Ahmed, Mohammed Naweed (LNG-BCT) < > [email protected]> wrote: > > I have create a queue with some custom fields, all privileged users can > create the ticket in the queue but can not enter values in all the CF’s only > a group can modify those CF’s. > > > > So I did not give the right ‘ModifyCustomField’ any one but only the group > that can modify the CF. but still those CF’s are being displayed for all > users. Am I missing something. How can I prevent users from updating the > selected custom fields? > > > > Any help is greatly appreciated. > > > > *Naweed Ahmed* > > > ------------------------------ > > *The information contained in this e-mail message is intended only for the > personal and confidential use of the recipient(s) named above. This message > may be an attorney-client communication and/or work product and as such is > privileged and confidential. If the reader of this message is not the > intended recipient or an agent responsible for delivering it to the intended > recipient, you are hereby notified that you have received this document in > error and that any review, dissemination, distribution, or copying of this > message is strictly prohibited. If you have received this communication in > error, please notify us immediately by e-mail, and delete the original > message. * > > > > ------------------------------ > > * The information contained in this e-mail message is intended only for > the personal and confidential use of the recipient(s) named above. This > message may be an attorney-client communication and/or work product and as > such is privileged and confidential. If the reader of this message is not > the intended recipient or an agent responsible for delivering it to the > intended recipient, you are hereby notified that you have received this > document in error and that any review, dissemination, distribution, or > copying of this message is strictly prohibited. If you have received this > communication in error, please notify us immediately by e-mail, and delete > the original message. * >
